Tràmits municipals (e-TRAM)

Teniu una idea o suggeriment sobre com millorar el servei digital de tramitació municipal (e-TRAM) que l’Administració Oberta de Catalunya (AOC) ofereix a través del vostre ens? Compartiu-ho aquí o voteu* el que altres han proposat. Gràcies per participar!

* L’AOC es compromet a valorar i respondre les propostes amb 10 o més vots

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  1. Allargar el temps de la sessió en els tràmits o eliminar el límit de temps

    COMO GESTORIA, NO SOLO PUEDES ESTAR RELLENANDO LA INSTANCIA Y YA, CUANDO VAS A PRESENTARLA YA NO PUEDES PORQUE DURA DEMASIADO LA SESIÓN.

    318 votes

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    134 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Benvolguts/des,
    Gràcies pel suggeriment. En la nova versió e-TRAM en fase de pilotatge hem eliminat aquest problema i no hi haurà límit de temps per a fer una sol·licitud. Fins i tot, si es deixa la sol.licitud a mitges i es tanca el navegador, es podrà continuar més tard la instància, sempre i quan es faci des del mateix ordinador.
    Salutacions,
    Consorci AOC

  2. 187 votes

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    45 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Poder desar el tràmit en esborrany

    ESTARIA BÉ PODER GUARDAR BORRADORS PER QUAN LA PLATAFORMA NO FUNCIONA I CAL TORNAR A COMENÇAR, RECUPERAR LES DADES SENSE HAVER DE TORNAR A OMPLIR-HO TOT.

    174 votes

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    64 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Millorar formulari de tramitació en cas d'entitats

    Des del principi es podria escollir si ets una Persona o Una Entitat i que la casella Nom i cognoms passés a ser una única casella "Nom entitat o empresa".

    135 votes

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    En Pilotatge  ·  27 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 92 votes

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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Mantenir dades si modifiquem la sol·licitud

    Seria convenient que no calgués tornar a introduir totes dades dades en el cas de voler modificar la sol·licitud.

    74 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Rebre còpia al moment del tràmit presentat

    Quan es rep el correu informant que el tràmit s’ha presentat, caldria rebre l’arxiu en pdf amb el formulari per poder tenir una còpia

    69 votes

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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Agilitat quan els tràmits són recurrents

    que tinguis l'opciò de guardar les teves dades si ets asidu, per no tenir que introduir-les cada cop que fas una sol.licitut.
    gràcies

    65 votes

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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Ampliar caràcters camp de motivació de la sol·licitud

    ampliar l'espai per al.legaxins i petició. d'altra manera em cal adjuntar un escrit explicatiu

    57 votes

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    Hi estem treballant  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Poder obtenir el volant de padró online a l'instant

    Que es pugui descarregar una còpia del volant d'empadronament amb data actualitzada des de la Carpeta Ciutadana. Moltes gràcies!

    50 votes

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    Planificat  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Poder fer telematicament tots els tramits

    Poder fer telematicament tots els tramits

    45 votes

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    Hi estem treballant  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Millorar la consulta de l'estat dels tràmits realitzats

    Se debe mejorar mucho la consulta de la instancias realizadas, tanto las hechas a título particular como las realizadas como representante de una entidad.
    Es necesario que aparezca un listado de las hechas, con su estado, incluidas las resueltas y rechazadas. Se debe poder ver el documento presentado, sus anexos y el detalle de los trámites realizados, indicando fechas, responsables del trámite y acción realizada en ese trámite, con los documentos implicados y los textos aportados para realizar ese trámite, como razones para su denegación, aceptación y acciones tomadas.

    41 votes

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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 36 votes

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    20 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Millorar els missatges d'error

    En comptes de que surti un codi error si ens equivoquem que s'especifiqui quin és l'error.

    34 votes

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    Sota revisió  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Respectar format textes

    estaria be que els textes que escric mantinguessin el format. Ara no respecta els canvis de linia i queda tot apilonat

    31 votes

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    A valorar més endavant  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Simplificar els camps sol·licitats. Menys camps obligatoris, només els imprescindibles.

    A les caselles a on s'escriu l informació hi podrien oferir una explicació/opció per eliminar temps perdut trucant per demanar la, com per exemple, quan una persona ha tingut ja més d'una adreça o ha canviat el numero de identificació. També una mica més de direcció a com omplir la correctament perquè "raó social" no s'entén quina informació és requereix.

    25 votes

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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Tràmits més intuitius i adaptats a tots els públics

    Soc pensionista,relativament jove i cuan em toca buscar o fer gestions només faig que pensar amb tots aquets jubilats q’han de batallar amb la tecnologia,crec q’hauriau de posar-ho mes senzill si realment voleu ajudar.
    Paraules concretes,en resum una carpeta fàcil i senzilla,on pogué trobar billet de transport gratuït per gent gran,fer esport , no està sol,com gestionar el famós bono-social de la llum i l’aigua...etc.
    Es Imposible que persones com la meva mare amb 82 anys puguin entrar en aquet portal i en 2 minuts trobar el que buscan.
    Necessiten una eina clara i fàcil .
    Gràcies

    22 votes

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    Sota revisió  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 15 votes

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    Sota revisió  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Generar document de pagament per poder fer-ho online

    El sistema funciona bé, però seria millorable si es pogués generar la liquidació de la taxa online (taxa de documents administratius, participació en procés selectiu), i poder pagar electrònicament

    14 votes

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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 7 votes

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    Sota revisió  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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Tràmits municipals (e-TRAM)

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